When your computer is clean I will let you know, provide instructions to remove tools and reports, and offer you information about how you can combat future infections.Please copy and paste all logs into your post unless otherwise requested.If things are not clear or you experience problems be sure to stop and let me know. Please perform all steps in the order they are listed.It is important to not run any tools or take any steps other than those I will provide for you.Please try to match our commitment to you with your patience toward us. First, please keep in mind most of us at BleepingComputer volunteer our assistance for your benefit in your time of need.If you would allow me to call you by your first name I would prefer to do that. My name is Oh My! and I am here to help you! Now that we are 'friends' please call me Gary.

It may recommend some manual action for eg: if the software or driver is outdated etc.Greetings eyz4eva and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

Like Printer spooler reset, Driver check, Device status, Printer queue, Port etc.

In most cases this tool will check and rectify all issues.

Now the tool will start the automatic diagnostics.

Select the appropriate button, here i am selecting “ Fix Printing“.

In the “ Finding and Fixing Problems” screen, two buttons, “Fix printing” and “ Fix Scanning” will be displayed.

Select connection type USB or Network or Wireless -HP Print and Scan Doctor

You have to select the connection method you are using to connect the printer/scanner to computer.

Double check your connection (cable) or connect to a different USB port in your computer and click “ Connect“.

In some cases the automatic product search method may fail to find and connect to the printer/scanner.It will list all HP devices connected to the PC, Select the printer you want to diagnose and click Next.Now it will search for connected HP printers and scanners.Run HP Print and Scan Doctor as administrator.Make sure your printer/scanner is properly connected to your computer, verify the cable.Download HP Print and Scan Doctor for Windows ( Click here for direct download from HP).Continue with Google How do I download HP print and scan doctor?

Print and scan doctor for windows 10